Common warning signs
One symptom can have several possible causes. Note what you can see, hear or smell without dismantling equipment.
- A sulphur or rotten-egg smell near a line or appliance
- Hissing sounds around gas equipment
- An appliance flame that changes colour or behaves unusually
- Unexplained headaches, dizziness or nausea indoors
What to do before arranging help
- 1
Avoid flames, sparks and operating electrical switches near a suspected leak.
- 2
If safe, turn off the gas supply, move outside and contact the relevant emergency service or gas distributor.
- 3
Arrange inspection by a licensed gas fitter before using affected equipment again.
Questions to ask a Sydney plumber
- Does your licence cover gas fitting?
- Will you pressure-test the installation?
- Are compliance records supplied where required?
- What should remain isolated until work is completed?
Understanding the price
Plumbing costs can vary with travel, timing, access, fault-finding, materials and the extent of the repair. Ask whether the price is a fixed quote or an estimate, whether GST and call-out fees are included, and what circumstances could add to the final amount.
The cheapest initial figure is not always the lowest total cost. Compare the proposed method, inclusions, exclusions, licences, documentation and warranty as well as price.
Frequently asked questions
Can a general plumber do gas work?
Only a person holding the appropriate gas-fitting authorisation should perform gas work. Check NSW licence details before proceeding.
What should I do if I smell gas?
Move away from the suspected area, avoid ignition sources and contact the appropriate emergency service or gas distributor from a safe location.
Should gas appliances be serviced?
Follow the manufacturer’s instructions and arrange qualified inspection if an appliance performs unusually or shows signs of deterioration.